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Service Manager

Powell Watson Cadillac, Buick, GMC
Laredo, Texas

Service Manager – Automotive

Job Description

Powell Watson Motors is the areas GMC, Buick, and Cadillac premiere automotive service center and we are currently hiring a qualified and highly skilled Service Manager. General Motors experience and certification is preferred, however, we will provide manufacterer training through our fast track program. If you have the desire to excel and make a great living, look no further. As a family owned and operated business for many years, Powell Watson Motors has earned several prestigious awards for it's accomplishments and customer satisfaction. Our goal is to continue providing excellent customer service and future growth of our family business.

If you are tired of working for minimum rewards, this might just be the solution for you. Our management team is prepared to meet with you to discuss the possibilities that many technicians are seeking today. Relocation reimburstment available for highly skilled candidates!

Job Responsibilities

  • Conduct daily one-on-one client status meetings with each ASM to identify potential service issues
  • Monitor automotive repair/maintenance to prevent operational delays
  • Work with service director to set departmental objectives
  • Recruit, interview and train service staff
  • Maintain daily sales and production records as prescribed by upper management
  • Review and evaluate service sales performance
  • Staff technical teams relative to production requirements
  • Remain current on new products and changes to existing products
  • Maintain department finances within parameters established by upper management
  • Assure proper repair-order flow/maximize productivity
  • Monitor/control all warranty activity to ensure compliance with policies and procedures
  • Adhere to dealership policy on client vehicle care and operation
  • Administer payroll for service staff in cooperation with payroll department, securing approval from service director and general manager
  • Enforce OSHA requirements, procedures and regulations
  • Conduct performance evaluations
  • Participate in operational planning
  • Maintain the facility and equipment
  • Conduct weekly department meetings/attend weekly manager meetings

Education and/or Experience

  • Associate's degree or equivalent from two-year college or technical school
  • 2 years of related experience and/or training in automotive industry
  • GM certification is a plus
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