Service Manager

Powell Watson Cadillac, Buick, GMC
Laredo, Texas

Service Manager – Automotive

Job Description

Powell Watson Motors is the areas GMC, Buick, and Cadillac premiere automotive service center and we are currently hiring a qualified and highly skilled Service Manager. General Motors experience and certification is preferred, however, we will provide manufacterer training through our fast track program. If you have the desire to excel and make a great living, look no further. As a family owned and operated business for many years, Powell Watson Motors has earned several prestigious awards for it's accomplishments and customer satisfaction. Our goal is to continue providing excellent customer service and future growth of our family business.

If you are tired of working for minimum rewards, this might just be the solution for you. Our management team is prepared to meet with you to discuss the possibilities that many technicians are seeking today. Relocation reimburstment available for highly skilled candidates!

Job Responsibilities

Conduct daily one-on-one client status meetings with each ASM to identify potential service issues
Monitor automotive repair/maintenance to prevent operational delays
Work with service director to set departmental objectives
Recruit, interview and train service staff
Maintain daily sales and production records as prescribed by upper management
Review and evaluate service sales performance
Staff technical teams relative to production requirements
Remain current on new products and changes to existing products
Maintain department finances within parameters established by upper management
Assure proper repair-order flow/maximize productivity
Monitor/control all warranty activity to ensure compliance with policies and procedures
Adhere to dealership policy on client vehicle care and operation
Administer payroll for service staff in cooperation with payroll department, securing approval from service director and general manager
Enforce OSHA requirements, procedures and regulations
Conduct performance evaluations
Participate in operational planning
Maintain the facility and equipment
Conduct weekly department meetings/attend weekly manager meetings

Education and/or Experience

Associate's degree or equivalent from two-year college or technical school
2 years of related experience and/or training in automotive industry
GM certification is a plus