Loaner Vehicle Administrator

Join us on the road to success! If you are currently working as a rental car agent or manager of a large vehicle fleet we want to meet you!

Toyota of Laredo is expanding our services we offer to our cutomers. We are looking for an experienced Loaner Vehicle Administrator/ Fleet Manager to fill this need.

As a Loaner Vehicle Administrator/ Fleet Manager with Toyota of Laredo, you are responsible for managing our Loaner Vehicle Program effectively and efficiently to help maintain our high level of service. As the Loaner Admin. You will provide excellent service and will ensure an extraordinary client experience while creating client relationships and contributing to the dealership’s goals.

The successful candidate will do the following:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, as assigned. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Punctual and regular attendance.
• Customer relations and supervising employees
• Coordinating loaner/rental cars to clients in a courteous and prompt manner
• Complete loaner/rental contracts thoroughly and accurately
• Provide a great delivery of the vehicle, to include inspection and explanation of operation and accessories.
• Assist in maintaining inventory of loaner/rental vehicles.
• Coordinating with Valets gas in vehicles and car washes
• Inspect vehicles for damage and make sure all vehicles have current registration.
• Predict the number of vehicles that will be needed daily.
• Plan as needed with outside vendors.
• Follow direction from Service Management and assist when necessary.
• Maintain a professional appearance.
• Coordinate with insurance companies and clients when loaner vehicles are damaged.
• Maintains all management reports.
• Forecasts goals and objectives for the department and strives to meet them.
• Hires, trains, motivates, counsels, and monitors the performance of all department employees.
• Perform other duties as may be assigned by management.

Required Skills and Knowledge:

• Excellent communication skills are required.
• Must maintain a professional appearance and follow brand dress code.
• Ability to adapt and support new processes and changes to help in employee and customer satisfaction.
• The self-concept of a professional should be coupled with concern for quality service and customer satisfaction.
• Demonstrate high character and achieve high results.
• Possess outstanding work ethic.
• Superior customer service skills.
• Maintain effective team member relations.
• Ability to maintain emotional control in stressful situations.
• Handle all vehicles with care, keep them clean and take precautions to protect all vehicles at the dealership.

Education, Experience, and Certification:

• High School Diploma or equivalent work experience.
• 1+ Loaner experience preferred, but not required.
• The ability to work independently with limited supervision and the motivation to continually increase product knowledge should be evident.
• Must possess and maintain a valid driver’s license.
• Must possess and maintain an acceptable Motor Vehicle Record
• Ability to drive manual transmission vehicles.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to speak clearly so listeners can understand, as well as the ability to understand the speech of another person.
• Adequate physical ability including sufficient manual dexterity, including the ability to operate computers, tablets, phones, key boxes, and other office machines to perform the required job functions.
• Visual acuity to see details of objects that are less than a few feet away. Requires extended screen time, including reading and entering information on multiple computer screens.
• Must be able to sit or stand in a stationary position for extended periods of time.
• Must be able to climb into and out of cars numerous times each day.
• Requires frequent reaching, bending, repetitive hand movements, twisting, standing, walking, sitting, squatting, pushing, and pulling exerted regularly throughout a regular work shift.
• Requires frequent lifting and carrying items weighing up to 20 pounds unassisted.
• Ability to work in extreme weather conditions in both summer and winter.
• Regular, punctual attendance is required.

Work Environment:

• This position operates in a professional dealership environment.
• Evening and Saturday work will be required as job duties demand. Scheduled shifts will be determined by the manager, with rotating shifts throughout the workweek.
• Must maintain a clean, safe working environment always.
• Must perform duties in all weather conditions.

Job Type: Full-time

Available Benefits:

• 401(k)
• Dental insurance
• Health insurance

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• Rental agent: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Work Location:

• One location

Work Remotely:

• No